Aftercare Guide

Welcome to Your New Home

Congratulations on your new home purchase with Hurstwood Homes! Our commitment to you extends beyond the initial sale—we are dedicated to ensuring your complete satisfaction and comfort in your new home. This Aftercare Guide provides important information on how to contact us and receive the aftercare you may need.

Contacting Hurstwood Homes

Customer Service Team

Phone: You can reach our dedicated customer service team at 0161 220 1999 during our office hours, 8 am – 5 pm.

Email: For non-urgent inquiries or detailed concerns, email us at info@hurstwoodhomes.co.uk. We aim to respond to all emails within 24 hours.

Aftercare Services

Warranty Support

Your new home is covered by NHBC 10-year Warranty.
For up-to-date information about NHBC’s standards, please see here.

Snagging

We recommend that you appoint an independent snagger to thoroughly inspect your home upon completion. Should any issues be identified, we will work closely with you to ensure they are promptly and effectively resolved.

Dealing with Common Concerns

Common home maintenance issues are covered in your Welcome Guide, including contact details to assist you in prompt resolution.

Feedback and Improvement

Your Feedback Matters

Submit Feedback: We value your feedback. Email us to share your experiences and suggestions.

Survey: Periodically, we will send out customer satisfaction surveys to gather your input.

Complaint Resolution

Process: If you have a complaint, contact our customer service team. We are committed to resolving issues promptly and fairly.

Follow-Up: We will follow up to ensure your satisfaction with the resolution provided.